Rescheduling/Transfers
Students/attendees may request a transfer to a later session of the same course if they cannot continue or complete the one currently in session. Students should send the request for transfer or rescheduling to untwise@unt.edu along with any supporting documentation explaining the need for transfer. A one-time courtesy transfer may be granted if the following conditions are met; not having used a courtesy transfer in the last rolling year; not exceeding the deadline. Otherwise, a transfer fee will be charged. To regain access to an instructor-led course that is no longer in session, we will issue a $20 reactivation fee in addition to the transfer fee.
Cancellations/Refunds
Students/attendees or employing agencies may request a cancellation or refund if they, or their employee, are unable to continue or complete their current course. Students should send the refund request for review to untwise@unt.edu along with any supporting documentation explaining the need for course cancellation or refund.
Course |
Week 1 |
Week 2-3 |
Week 4+ |
Self-Paced
|
Transfer, Refund, or Cancelation for free |
Transfer prior to finishing unit 5 and $25 transfer fee ~~~~~~ Cancellations and refunds require Director approval |
Transfers, cancellations, and refunds, require Director approval |
Instructor-Led
|
Transfer, Refund, or Cancelation for free |
Transfer prior to finishing week 3 and $25 transfer fee ~~~~~~ Cancellations and refunds require Director approval |
Transfers, cancellations, and refunds, require Director approval |
An exception to this policy may be granted in the event of the occurrence of a catastrophic event, medical event, or UNT WISE administrative error which significantly impaired the individual’s ability to complete the training consistent with policy. An exception may take the form of a training extension, or a transfer into a later session of the same class, whichever the student/attendee prefers. A written request for an exception with supporting documentation must be submitted to the Director before the last day of training to be considered. If the event prevented the participant from requesting the extension before the last day of training, requests will be accepted up to 30 days after the last day of the training in question. The decision to grant an exception is made based upon the submitted documentation and is final- no appeals will be accepted.
Please note that UNT WISE will only grant a one-time courtesy extension or transfer; if the attendee is still unable to successfully complete the course, we will have to ask them to repay and retake the entire course.