Policies

Cancellations

Cancellations must be made at least two weeks prior to the course start date to receive a 100% refund. Course fees will not be refunded if cancellation is made less than two weeks before the course start date. If the sponsoring organization would like to substitute a person, the new participant must finish during the same class and the substitution must be made before the class begins. Please fax cancellation/substitution requests to (940) 565-3960 or email UNTWISE@unt.edu.

Credential Renewal: Director

The Director crendetial is renewed by successful completion of the Director renewal course before your Director credential expiration date.  When you have successfully completed the Director renewal course, the renewal certificate will be uploaded to your user portal. If you do not complete the Director renewal course prior to your expiration date, the credential will expire.  There is no grace period for Director renewal.

Credential Renewal: Employment Services

In order to maintain your provider employment services credential for basic and advanced employment services including your eligibility to provide employment services to TWC-VRS consumers, you must complete a minimum of 30 hours of continuing education every three years. Six (6) hours of the 30 hours must be in Ethics. Fifteen (15) of the 30 hours must be taken from UNTWISE. Please note: Continuing education courses completed through UNTWISE may only be counted once during a credential period unless the content has substantially changed. Half of the hours received by earning a new credential or new endorsement during the renewal period may be counted toward the employment services credential renewal.

The expiration date is based on the date of your highest basic employment services credential.  For example, if you hold a credential for Job Skill Trainer/Job Coach, Job Placement, and Supported Employment, the expiration date would be based on the date of the Job Placement Credential.  

When in doubt of your credential expriation date, check your user portal.

For more information please visit this page: Credential Renewal

Credential Renewal Submission

Contact hours should be submitted during the last quarter of your credentialing period. Participants must submit renewal information no later than 8 weeks before the expiration date to ensure adequate time for processing.

For more information please visit this page: Credential Renewal Submission 

Pay your credential renewal fee online here

Disability Accommodation

UNTWISE is committed to full training program access for all participants, including those with disabilities.  Reasonable accommodation and appropriate adjustments will be made to all training programs provided by UNTWISE in order to facilitate equality of training access for persons with disabilities.  No one will be excluded from any training program based on a disability. Anyone who wishes to request a reasonable accommodation due to a disability should follow this procedure:

The participant must request an accommodation in writing and include the following information:

  1. Participant name, address, phone number, e-mail address.

  2. Training program

  3. Description of disability(ies)

  4. Accommodations requested

Proof of disability must be submitted with the request for accommodation. Proof of disability will be in the form of medical records for a physical disability (last three years), psychological records for psychiatric disabilities (last five years) and psychoeducational records for learning disabilities (last five years). Accommodation requests and proof of disability will be reviewed by UNTWISE. UNTWISE will respond to the participant in writing with information on the approved accommodations or the need for additional information.

Endorsement Renewal

An endorsement is renewed by successful completion of the specific endorsement renewal course before your endorsement expiration date, and, if applicable, possessing specific credentials required for the endorsment.  When you have successfully completed the Endorsement renewal course and, if applicable, the required credentials are confirmed, the renewal certificate will be uploaded to your user portal. If you do not complete the specific endorsement renewal course prior to your expiration date or  you do not currently hold the required credentials, the endorsement will expire.  There is no grace period for endorsement renewal.

Expedited Verification

Online courses are eligible for the expedited verification process.  An expedited process will allow participants to receive verification of completion of credential prior to the scheduled end of the course, if all of the following criteria are met.

  1. Participant has completed all required coursework and earned a score above 75% on the final exam;

  2. Participant requests an expedited process and receives approval from the lead instructor; and

  3. Submits a payment of $50 to cover the costs of the expedited process.

Once all three requirements are completed, UNTWISE will expedite the process of verification of course completion and issuance of credential certificate. Please contact UNTWISE at (940) 565-4000 for more information or click here to pay the expedited verification fee.

Fees

A government purchase order or credit card authorization must be received 14 days prior to start date. If you have any problems when trying to pay for the event, contact UNTWISE at (940) 565-4000 for further assistance. Registration is not complete until full payment is received.  Participants will be enrolled in the training, subject to availability, when full payment is received.  Credential and Endorsement courses are eligible for the expedited verification process. For more information, see the Expedited Verification Process section on this page.

Name Change Fee

A name change fee of $75 will be charged to update the participant's name within the UNTWISE system.  This fee covers updating the username, the user portal information, ACRE website, Blackboard and reissuing credential/endorsement document.  If the participant requests updates to any VOC, an additional fee of $10 per training course VOC will be required. Pay Name Change Fee.  Pay VOC Reprint Fee.

On Demand

On Demand programs may be viewed at no cost.  Programs will be available for contact hours if the participant pays applicable fees and completes an assessment over the content.  On Demand programs are availble for contact hours 12 months after the program's original airing. Participant must complete the assessments to gain contact hours before the program expires.  No refunds are available for On Demand programs.  

Registration

Registration for online events closes a week prior to the start date of each course. After registering for a course, you will receive an e-mail message with instructions on how to access Blackboard Learn 3-5 days before the course begins. If you require accommodation, please email your request to untwise@unt.edu. Please include your name and registration date in the email.

Registration for summer programs must be received six weeks or stated deadline prior to the event.  Payment must be received in full for registration is complete.  Once an applicant has been accepted for the summer program, no refunds will be issued. If the sponsoring organization wishes to substitute a participant, application process must be completed prior to be beginning of the event to ensure time to fully accomodate participants.

Release of Information

Verification forms will be uploaded to the participant's user portal at the conclusion of each course. If you would like to request a verification of completion for a past event, please email your request to untwise@unt.edu and a verification form will be sent. Due to the University privacy policy, we are unable to release scores or information to anyone other than the person who completed the course.  

Rescheduling

A rescheduling fee of $10 will be charged for rescheduling a course.  Prior to rescheduling, fees must be paid.  Rescheduling must occur before the commencement of the event. Please click here to pay the course transfer/rescheduling fee.

Training Extensions

Participants must complete training within the advertised time frames for the training.  An exception to policy may be granted in the event of the occurrence of a catastrophic event, medical event, or UNTWISE administrative error which significantly impaired the individual’s ability to complete the training consistent with policy.  A written request for an exception with supporting documentation must be submitted to director before or during the training. If the event occurrence prevented the participant from requesting the extension before the closed of the training, the request will be accepted immediately after the training ends.  Exception requests will not be accepted for review 30 days after the event.