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Rescheduling/Transfers

Students/attendees may request a transfer to a later session of the same course if they cannot continue or complete their current enrollment. Students should send the request for transfer or rescheduling to untwise@unt.edu along with any supporting documentation explaining the need for transfer. A one-time courtesy transfer may be granted if the following conditions are met:

  • not having used a courtesy transfer in the last rolling year;

  • And not exceeding the deadline indicated in Table 1.

Otherwise, a transfer fee will be charged. To regain access to an instructor-led course that is no longer in session, a reactivation fee must be paid.

 

Cancellations/Refunds

Students/attendees or employing agencies may request a cancellation or refund if they or their employees are unable to continue or complete their current course. Please view Table 1 for refund deadlines. Students should send the refund request for review to untwise@unt.edu along with any supporting documentation explaining the need for course cancellation or refund.

 

Table 1

Self-Paced Courses:

  • Job Skills Training

  • Director

  • Autism Endorsement

  • Blind Premium Endorsement

Instructor- Led Courses:

  • Job Placement

  • Supported Employment

  • Work Readiness

  • ACRE

Refunds

Refunds

Refund requests prior to completing Module/Unit 5 are pre-approved

Refund requests after completing Module/Unit 5 require Director approval

Refund requests during Weeks 1-2 are pre-approved

Refund requests during Weeks 3+ require Director approval

Transfers

Transfers

Transfer fee required

(1x courtesy transfer waiving transfer fee available 1X per year per student)

Transfer must be requested prior to completing Module/Unit 5

Transfer requests after completing Module/Unit 5 require Director approval and a transfer fee,

( 1X courtesy transfer waiving transfer fee available 1X per year per student)

Transfer fee required.

(1x courtesy transfer waiving transfer fee available 1X per year per student)

Transfer must be requested during Weeks 1-2

Transfer requests during Weeks 3+ require Director approval and a transfer fee.

( 1X courtesy transfer, waiving transfer fee available 1X per year per student)

 

An exception to this policy may be granted if a catastrophic or medical event, or a UNT WISE administrative error occurs that significantly impairs the individual’s ability to complete the training consistent with policy. An exception may take the form of a training extension, or a transfer into a later session of the same class. A written request for an exception with supporting documentation must be submitted to the Director before the last day of training to be considered. If the event prevented the participant from requesting the extension before the last day of training, requests will be accepted up to 30 days after the last day of the training in question. The decision to grant an exception is made based on the submitted documentation and is final- no appeals will be accepted.

Please note that UNT WISE will only grant a one-time courtesy extension or transfer; if the attendee is still unable to successfully complete the course, we will have to ask them to repay and retake the entire course.